We believe in providing excellent customer service, and that requires teamwork. Each one of our clients is assigned a team that consists of an account executive, order processor, and graphic designer. The account executive is your point of contact and will help you find the product and design that best fits your need. The graphic designer works with you to create your design and will send you the art proofs for your project. The order processor will be in touch with you regarding pricing, sales order approval, and any communication regarding the production of your order.
ORDERING AND PRODUCTION
Normal production time for printed apparel and promotion product is 12-14 business days after both the art proof and the sales order have been approved. Shipping time is not considered in production time. All orders are shipped directly to the client, pickup orders are not allowed. Order approvals received after 2:00pm CST will be processed the following business day. Orders requiring production time of 5 business days or less after all approvals will be considered a rush order and will be subject to a Rush Fee. Rush orders must be approved before the project is started. UPS shipping charges will be applied to the order, a tracking number is included. Shipping time is not considered in the production time.
Ordering Product Samples
Blank samples may be ordered on most apparel and promotional product items. Fees and shipping charges will apply on all sample orders. A refund or returns for samples are not available.
Can I order multiple shirt colors?
Yes, as long as your design remains the same on each shirt color, you can order more than one color.
Can I order multiple shirt styles?
Yes, you can mix shirt styles within the same order, however, we will advise if the chosen design will fit and display correctly on each chosen garment style.
We provide art proofs for all projects. Your art proof needs to be approved before moving into production. Typically, you should expect to receive an art proof within 1-2 business days. Our artists will email a link for all art proofs and you can approve it, or you may submit any changes by clicking the link to “decline” the proof and enter your art change information. Any changes to an art proof must be made through the emailed link. We do not take approvals via phone or email to reduce errors and/or confusion.
Will I receive a sales order?
Yes, we provide sales orders for all projects. Sales orders need to be approved before moving the order into production. You will receive the sales order for approval after the art proof has been approved. Once the sales order and art proof have been approved and the order has been submitted into production, no further changes can be made. Any additions to the order must be submitted as a new order, which is not subject to the same pricing. Sales orders are a legal contract and cannot be canceled once approved and moved into production.
Will I receive an invoice?
Yes, an invoice will be sent upon order shipment. Order tracking will be included in the notes section of the invoice. Please pay from the invoice, which will include any applicable shipping charges.
All apparel orders (excluding specialty items and headwear) of 48 pieces or more with standard production time of 12-14 business days will be shipped free via UPS ground and every order will receive a tracking number. For orders of less than 48 pieces and on all promotional product orders, UPS ground shipping charges will apply.
Shipping time is not considered in the production time. Standard shipping can take between 1-5 business days. You will be provided a tracking number for your convenience. Please note that the tracking is listed on the “Notes” section of your invoice once the order has shipped. Expedited shipping is available by request. Shipping charges will apply for all expedited shipping.
413 Strengthgear will not be responsible for non-delivery, delay, loss, or damage during shipment. All merchandise is shipped FOB origin.
We accept company checks, cashier’s checks, Visa, Master Card, Discover, and American Express. Payment by credit card will include a 3% credit card processing fee. New client orders may require pre-payment upon order approval. Orders over $5,000 or internationally manufactured custom orders will require a deposit of 50% down upon order approval.
Occasional spoilage may occur in the decoration process. 413 allows for 2% or a minimum of one piece per order, whichever is greater. Included in spoilage are: misprints and/or garments received from the mill with holes or dye stain defects. If exact quantities are needed we recommend that extra quantities be included in the order to cover possible print spoilage. Any shortages that occur within the allowed percentage will not be replaced. Orders will be invoiced for the quantities that are received.
Overages of up to 5% can occur when ordering promotional products. Your invoice will reflect the actual quantities shipped.
All orders will include an approved art proof and sales order from the client. 413 Strengthgear must be notified within 5 business days from receipt of order, of any damaged or incorrectly received merchandise. The client cannot refuse the order without payment without completing the following claims procedure.
413 has the right to redo or correct the order if it has been approved by our claims department. To submit a claim, email with the following: 1) Pictures of the damaged product 2) Written explanation of damages, product descriptions, sizes, colors, and quantities 3) Retain the original packaging product was received in
Allow 7-10 days for the claim to processed. 413 Strengthgear will not be responsible for non-delivery, delay, loss, or damage during shipment. All merchandise is shipped FOB origin. No exchanges or returns will be accepted on printed merchandise without prior approval.
Fabric and ink colors may vary slightly in color from garment to garment. Computer monitors vary and do not provide accurate garment or ink colors. Design imprints color can also vary from garment to garment due to different brands, sizes, and placement. PMS colors will print lighter on dark shirts when an underlay is used. Color variance of up to one shade is allowed.