IS THERE A MINIMUM ORDER QUANTITY?
APPAREL: Our standard minimum order quantity is 48 pieces for screen-printing and 24 pieces forembroidery.
GIFT ITEMS: See individual product listings for minimum order quantities.
*Less than minimum orders may be available on a case by case basis.
ARE THERE ART FEES?
We do not charge art fees for projects which meet the minimum order quantity requirements stated above. Custom artwork (art not created from a 413 catalog design template) is $65.00 an hour for less than minimum quantity orders.
WHEN WILL I RECEIVE MY ORDER?
APPAREL: Our standard production time for apparel orders is 12-14 business days after art and sales order approval, plus shipping time. For apparel orders of 48 pieces or more, we offer free UPS ground shipping (specialty items excluded).
GIFT ITEMS: Standard production time will vary by product. Shipping charges will apply on most gift item orders and will be added to the final invoice upon order shipment. Please check with your order specialist for individual product information. *Please note, if you have a specific delivery date, please make sure
to mention this when first discussing your apparel and/or gift item order with
us and when confirming your order quantities for approval.
WILL I RECEIVE AN ART PROOF?
Yes, we provide art proofs for all projects. This includes the original art proof, plus up to 3 revised art proofs. Design revisions in excess of 3 will incur a $15.00 fee for each additional revised art proof. Art needs to be approved before moving into production. Typically, you should expect to receive an art proof within 1-2 business days. During our busy season, proof turnaround times may be extended, and we will do our best to keep you informed.
CAN I GET A HIGH RESOLUTION IMAGE OF MY ORDERED DESIGN
TO USE FOR MY WEBSITE OR OTHER MARKETING?
Yes, in most cases we are able to provide a more realistic mockup of your ordered design in addition to our standard art proof. These marketing images are only provided upon request. A $10.00 fee will apply for each marketing image provided. Please let us know if you will require any marketing images upon approving the art proof for your order, if not sooner.
HOW DOES PRICING WORK?
APPAREL: All apparel orders are custom quoted for pricing based on the following variables: total quantity of garments ordered per design size, garment style/brand, and the number of ink colors and design locations. Custom quoted prices are valid for 10 days.
GIFT ITEMS: Pricing for gift item orders is based on the order quantity and setup fees; see individual product listings. Reduced or waived reorder setup fees apply for repeat orders placed within the same purchasing season. All gift item pricing is subject to change.
CAN YOU HELP ME FIND PRODUCTS THAT ARE NOT SHOWN
IN YOUR CATALOG?
We would be happy to help you find alternative stylesor products.
Please give us a call at 903.939.8536.
CAN I ORDER MULTIPLE PRODUCT COLORS & STYLES?
APPAREL: As long as the design remains the same on each requested color and style, you are welcome to mix up to 3 different shirt colors or styles within the same order at no additional cost. A multiple colors/styles fee of $25 per order will be added to orders with more than 3 colors or styles within the same order. Any changes required for the design to display correctly when printing on multiple colors or styles of garment may affect the pricing or may require a separate order.
GIFT ITEMS: Each product style and design is a separate order and subject to the minimum order quantity and setup fees for that product. Many of the product styles we offer are able to be ordered in multiple colors per style as long as the imprint remains the same. However, some products may be subject to a minimum quantity per color, color change fees, or additional setup fees when ordering multiple product colors. Please check with your order specialist regarding individual products.
CAN I PRINT OR COPY TRADEMARKED DESIGNS?
We cannot print trademarked designs or exactly copy designs. Customers are responsible for the originality of their design. 413 will not be held liable for unknowingly printing trademarked designs. All art created by 413 is the sole property and copyright of 413. 413 Strengthgear is not liable for infringement
of copyright laws on customer design requests.
HOW DO I PLACE AN ORDER, AND CAN YOU HELP CREATE
THE DESIGN?
Orders must be placed in writing either by email or through our online order form. You can request a project form by email from info@413sga.com or use the order form buttom at the bottom of this page. You are welcome to setup a design consultation by phone with one of our specialists at 903.939.8536 before
or after placing your order.
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
You are welcome to make changes to your order at anytime before you have given both approvals for your art proof and sales order. Changes made before order approvals may affect custom quoted pricing. Once your order approvals have been received, the order is moved into processing and changes may not be possible or may result in additional fees. All change and/or cancelation requests after order approval will be reviewed on a case by case basis.
CAN I VIEW MY PAST AND CURRENT ORDERS ONLINE?
Yes, our self-service sales order management software makes it easy for
you to view order history, check order progress, and approve/view art proofs.
“View My Orders” software is now available through our website home page. Contact your specialist for login credentials. Our order management software
will allow you to view your orders 24/7 on your smartphone, tablet, or desktop within standard web browsers.
